As technology quickly evolves and changes, we want to keep you informed of any updates that may affect your Kevo experience. With the new iOS 10 software upgrade for Apple devices launching on Tuesday, September 13, Kwikset Kevo 1st and 2nd Gen users will experience limited Touch-to-Open™ functionality when used with an Apple device running iOS 10 due to a current bug in the latest software update.
Kwikset is working closely with Apple to support a solution that will restore Kevo Touch-to-Open functionality as quickly as possible. In the meantime, we have answered a few questions below to help you navigate around the bug and continue to use your Kevo smart lock.
What Will I Experience?
Due to a current bug within iOS 10, Kevo’s Touch-To-Open technology will only work if your Kevo app is open and visible on the phone screen when you touch to lock or unlock the Kevo smart lock. If the Kevo app is not open and visible, the lock will not lock or unlock.
What Devices Are Affected?
Any Apple device including iPhones, iPad or Apple Watches, upgraded to iOS 10.
Unaffected Devices Include:
- Compatible Apple devices with iOS versions lower than iOS 10
- Kevo Bluetooth-enabled key fobs
- Compatible Android devices
- Kevo Plus
I use an iPhone or other Apple device. What’s next?
First, confirm whether your device has been updated to iOS 10 by going to your Settings app. Scroll to “General”, then click on “Software Update” to view which iOS version you are operating. If you have not updated to iOS 10, you can wait to to update your phone’s software until the bug is resolved, as Kevo’s Touch-to-Open feature will still work on iOS 9. If you choose to update to iOS 10, no problem – just keep reading on.
I have already upgraded to iOS 10. What are my best options until the bug is resolved?
- When at your door, open the Kevo app on your iOS phone or smart device, making sure you can see the app on your device screen and touch the Kevo smart lock on your door
- When at your door, open the Kevo app on your iOS phone or smart device, making sure you can see the app on your device screen, and use the app to lock and unlock Kevo (InHome Locking and Unlocking)
- If you have a Kevo key fob, the Touch-to-Open functionality of Kevo will still work
- You can use the set of traditional keys that came with your Kevo smart lock as a backup entry method
Can I still send and receive eKeys?
Yes, eKey management, including the sending, receiving and revoking of eKeys, is not affected by the iOS 10 bug.
What happens to friends or family who have an eKey to my Kevo lock?
Users running iOS 10 can still operate the lock by opening the Kevo app so it is visible on the phone screen, then touching the lock to engage Touch-to-Open functionality. The current bug will only affect eKey recipients using an Apple device running iOS 10. eKey users with an Android device or iPhone running iOS 9 will still be able to use Touch-to-Open to lock and unlock Kevo.
Does this impact my security? Is this bug a security vulnerability?
The iOS 10 bug does not impact security features unique to Kevo smart locks, such as Inside-Outside technology or data encryption, or physical security features, like SmartKey. Kevo still delivers a secure solution to its users.
How do I know what iOS software my phone is on?
To find your iPhone iOS software version, go to “Settings”, “General,” then “About.” The software version will be listed next to “Version.”
What is Kwikset doing to Solve the Problem?
Kwikset is working closely with Apple to support a solution that will restore Kevo Touch-to-Open functionality as quickly as possible. A resolution date from Apple has not been released and we will notify all registered users with updates as they are available. We are confident that no other Kevo features or your lock’s security are affected by iOS 10.
We know you have a few questions for us. If we haven’t answered them here, visit our FAQ page or contact our Kevo Support line at 1-800-327-5625.